Frequently Asked Questions
Everything you need to know about your order and our official merchandise.
What are the domestic shipping times within Australia?
Standard shipping typically takes 3 to 7 business days, while express shipping arrives within 1 to 3 business days, depending on your location.
Do you ship music and merchandise internationally?
Yes, we ship to most countries worldwide. International delivery times vary by destination and typically take between 10 to 21 business days.
What is your return policy for faulty items?
If you receive a damaged or faulty item, please contact our customer service team within 30 days of receipt with your order number and photos of the damage for a replacement or refund.
How can I track the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are your vinyl records and merchandise official?
Absolutely. All products sold on the Warner Music Australasia Store are 100% official licensed merchandise and authentic label releases.
Can I cancel or change my order after it has been placed?
We aim to process orders quickly. If you need to cancel or modify your order, please contact us immediately. Once an order has reached the warehouse for picking, we can no longer make changes.