Returns & Exchanges
At Warner Music Australasia, we want you to be completely satisfied with your purchase. If your order is faulty, damaged, or incorrect, you can return it within 30 days of receipt for a full refund or exchange.
Contact Customer Support
Email our support team with your order number and a brief explanation of the issue, including photos if the item is damaged or faulty.
Receive Return Authorization
Once your request is reviewed, we will provide you with a Return Authorization number and the specific shipping address for our warehouse.
Pack and Ship
Securely package your items in their original packaging and include the Return Authorization details before posting the parcel back to us.
Processing and Refund
After we receive and inspect your returned items, we will process your refund to the original payment method or dispatch your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing